Privacy Policy
Effective date: September 28, 2026
Last updated: October 21, 2026
1. Who We Are
Vunel operates the Vunel app and is the controller of the personal information described here. Contact us at Vunel@gmail.com. Your use of the app is also governed by our Terms of Service.
2. Scope
This Policy covers the Vunel app, its account service, saved item and layout records, automatic layout arrangements, purchases, and support communications. The web page displaying this Policy is a static document: it sets no cookies and loads no analytics, tracking code, external fonts, or other external resources.
3. Information We Collect
We collect information needed to provide the features you use. In-app account deletion automatically deletes the account's server records for your profile, Square posts, items, draft, and saved layouts, then clears local account data. Uploaded files and records retained for legal or security reasons are addressed in Sections 4 and 10.
| Category | Examples and source | Purpose | Retention |
|---|---|---|---|
| Account details | Device-based identifier and profile details you choose to provide, such as a display name and avatar. An email address is only collected if you contact support. | Establish your app session and maintain your profile. | The server profile record and local account data are deleted when you delete your account in the app. |
| Saved feature inputs | Vanity surface dimensions; item names, categories, widths, depths, heights, use frequencies; mirror and drawer clearances; dated layouts and notes you enter. | Create, edit, compare, and restore your layout library. | Private records are stored on the server with a device cache for editing; both are deleted during in-app account deletion. |
| Camera, photo library, and microphone content | Item and finished-setup photos you capture or import, and short voice notes you choose to record, after granting the relevant device permission. | Attach visual and spoken records to your item cards, layout reviews, or Square posts. | Unsaved captures stay on your device until discarded. Uploaded files may remain in storage after their associated records are deleted; contact us about those files. |
| Device and app-use information | App version, device and operating-system type, IP address, error logs, and feature events collected automatically when you use the app. | Deliver the service, diagnose failures, prevent abuse, and protect accounts. | Up to 12 months, then deleted or de-identified. |
| Advertising choice and signals | App Tracking Transparency choice, device advertising identifier, and ad-interaction signals only if you allow tracking. | Select and measure relevant ads shown in Vunel. | Until you withdraw permission or 12 months, whichever comes first. |
| Purchase records | Apple transaction identifier, product, date, and coin balance; received from Apple after a purchase. | Credit coins, verify transactions, prevent fraud, and meet accounting duties. | While your account is active; records required by law may be kept for up to seven years after closure. |
| Support correspondence | Your email address, message, and attachments you send to support. | Respond to requests and keep a record of the resolution. | Up to 24 months after the conversation closes, then deleted unless law requires longer. |
We do not ask for your payment card number, Apple ID password, precise location, contacts, or health information. Access to camera, photo library, microphone, and tracking is optional and controlled by device permissions.
4. Account Information
You sign in through a device-based identifier. The app does not require email registration, a password, or Apple sign-in. You may add a display name and avatar. The app keeps session information on your device; a separate service session is used to synchronize supported profile, item, draft, and layout records. Published Square posts and uploaded media are stored online.
You can edit or delete supported saved records in the app. Using the in-app account deletion control deletes all of this account's profile, Square post, item, draft, and layout records on the server before clearing local account data and signing you out. If a server request fails, deletion stops and you can retry. The current upload service does not provide file deletion, so uploaded files may remain after their records are removed. For help with those files or other data requests, email Vunel@gmail.com. We may ask for information needed to verify your request. Limited purchase, security, or dispute records may be retained where law requires or permits, as described below.
5. How We Use Information and Legal Bases
Where a legal basis is required, we rely on the basis stated for each purpose:
- Performance of a contract: establish your app session; store and synchronize the item and layout records you request; calculate automatic layout arrangements on your device when you choose to use that feature; and credit purchased coins.
- Consent: access camera, photo library, or microphone content when you grant permission; use tracking information only after you allow it under Apple's App Tracking Transparency prompt. You may withdraw consent through the app or device settings without affecting earlier lawful processing.
- Legitimate interests: secure the service, prevent abuse, diagnose errors, and answer support requests, balanced against your rights.
- Legal obligation: retain records necessary for tax, accounting, lawful requests, or consumer-protection duties.
6. Local Layout Processing
Vunel calculates automatic layout arrangements on your device using the selected vanity surface dimensions, item dimensions, use frequencies, mirror and drawer clearances, and layout constraints. The arrangement feature uses an on-device algorithm; it does not send these inputs to an external service to perform the calculation. Inputs, photos, and recordings may be uploaded separately when you save or publish content.
Saved layouts, including their dimensions and item snapshots, are stored in private server records and cached on your device for editing. You can edit or delete supported records in the app. Requests for configuration, online images, session access, synchronization, and purchase verification are separate from the on-device calculation.
7. How We Share Information
| Recipient | Role and information received |
|---|---|
| Vunel-operated backend | First-party account and storage service for profile details, saved item and layout records, device diagnostics, and purchase status. |
| Apple | App distribution, device permissions, and one-time in-app purchase processing. Apple receives purchase and payment details; Vunel receives a transaction receipt and product status. |
We may also disclose information with your direction or consent, when legally required, to protect rights and safety, or as part of a merger or acquisition subject to applicable law and notice. We do not sell personal information or disclose it to third parties for cross-context behavioral advertising.
8. Tracking and Advertising
Vunel may ask for permission through Apple's App Tracking Transparency prompt to use your device advertising identifier and activity across apps and websites to select and measure relevant ads displayed in Vunel. Vunel is the recipient of these advertising signals; we do not disclose them to outside advertising partners. If you select “Ask App Not to Track,” we do not access the advertising identifier for this purpose or link your activity across apps and websites. You can change your choice in iOS Settings > Privacy & Security > Tracking. Ads, if shown, do not require you to allow tracking.
9. Payments
Vunel offers only one-time consumable coin purchases. Apple processes payment and refund requests under App Store policies. We receive purchase-success receipts and product identifiers to credit your account; we do not receive or store your card number or Apple ID password. The first three successful automatic arrangements are free; each subsequent successful automatic arrangement costs 14 coins. Manual editing, saving, and comparing layouts are free.
10. Data Retention
The table in Section 3 describes each data category. Automatic arrangement calculations run on your device. Saved item, draft, and layout records are stored on our servers with a device cache; published Square posts and uploaded media are held online. In-app account deletion removes this account's profile, Square post, item, draft, and layout server records and clears local account data. Uploaded files may remain in storage because the upload service has no file deletion interface; contact us about those files. Diagnostic data is kept up to 12 months, support email up to 24 months after closure, and purchase records required for legal duties up to seven years after account closure. Legal obligations or a legal hold may require longer retention.
11. International Transfers
Vunel and Apple may process information in the United States or other countries outside your own. Where information from the European Economic Area or United Kingdom is transferred to a country without an adequacy decision, we use applicable safeguards such as approved standard contractual clauses and supplementary measures as required by law. Mandatory local privacy rights continue to apply.
12. Your Rights
Rights for all users
You may request access to, correction of, deletion of, or an export of your account information and saved records. You may withdraw optional consent for media access or tracking; withdrawal does not affect earlier lawful processing. You can edit or remove supported saved records in the app. In-app account deletion removes this account's server records for your profile, Square posts, items, draft, and layouts and clears local account data; contact us about any uploaded files that remain.
European Economic Area and United Kingdom
Where applicable, you may also request restriction of processing, object to processing based on legitimate interests, receive portable data, and lodge a complaint with your local data-protection authority. You may withdraw consent at any time. We respond without undue delay, normally within one month.
California and other United States states
Where applicable, you may request to know or access the information we collect, delete it, correct inaccurate information, and opt out of sale, sharing, or targeted advertising. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising privacy rights. You may use an authorized agent where law allows and may appeal a denied request by replying to our decision email.
Submit a request in the app or email Vunel@gmail.com. We may verify your identity or your agent's authority before disclosing or deleting data. We aim to respond within 30 days; California requests are answered within 45 calendar days unless a lawful extension is needed and explained to you. If we deny a request, we will explain why and tell you how to appeal or complain to the relevant authority. Legal exceptions may limit some requests.
13. Security
We use encrypted transmission, access controls, restricted staff access, and data-minimization practices to protect account and layout records. No internet service is completely secure; we cannot promise absolute security. Contact us if you believe your account has been compromised.
14. Children's Privacy
Vunel is not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have done so, we will promptly delete it. A parent or guardian may contact us to report an account.
15. Changes to This Policy
We may update this Policy when the Service or applicable law changes. We will change the Last updated date above and give an in-app notice before material changes take effect where required. The updated Policy applies from its stated effective date.
16. Contact
Operator and data controller: Vunel
Email: Vunel@gmail.com
Subject line: Vunel - Privacy Inquiry